documented ai-in-healthcare failures — what went wrong, why, and what might have helped, synthesised from public sources
AI Med Risk documents incidents from public sources. It is not a complaint, reporting or intake service, and it cannot investigate or act on individual cases. If an AI tool, device, insurer, provider or company has harmed you or someone else, the bodies below can receive a report. Talking to the organisation involved first can also help. This list is general information, not legal advice, and may not cover every situation.
United States
| If it is about | Where to report |
|---|---|
| An emergency | Call 911 or go to the nearest emergency department. |
| Harm or a malfunction involving an AI-enabled medical device or health software | FDA MedWatch |
| A chatbot or health app that made false claims, deceived you or misused your data | Federal Trade Commission, ReportFraud.ftc.gov |
| The privacy of your health information at a provider, health plan or their vendor | HHS Office for Civil Rights |
| A Medicare or Medicare Advantage denial, or a concern about Medicare-covered care | Medicare claims, appeals and complaints |
| A denial or conduct by a private health insurer | Your state insurance department (NAIC directory) |
| Safety at a hospital or other accredited health care organization | The Joint Commission |
| A licensed clinician's conduct, or a person or tool posing as one | Your state medical board (FSMB directory) |
| Consumer protection in your state, including AI chatbots and apps | Your state attorney general (NAAG directory) |
Outside the United States
| Where | Where to report |
|---|---|
| United Kingdom: medicines and medical devices, including software | MHRA Yellow Card |
| Canada: health products and medical devices | Health Canada, MedEffect Canada |
| Elsewhere | Your national medicines or medical-device regulator, or health ombudsman |
Adding to the public record
The AI Incident Database accepts reports of AI incidents for its public archive. It is not an official or complaint channel and will not act on a case.
Not medical or legal advice. This site documents how AI systems have failed; it is not a source of care or advice. For a health problem, seek medical attention or talk to a health professional; in an emergency, call 911 or your local emergency number. For legal questions, consult a lawyer.
If you are in crisis: in the US, call or text 988 (Suicide & Crisis Lifeline). Elsewhere, see findahelpline.com.
To report harm from an AI tool, contact the relevant authority: see where to report a problem. AI Med Risk does not take complaints or act on individual cases.